Definitions and legal references
- This Website (or this Application)
- The property that enables the provision of the Service.
- Owner (or We or Us)
- shoppertista – The natural person(s) or legal entity that provides this Website and/or the Service to Users.
- Product (or Service)
- Product (or Service) refers to the items provided by this Website as described on this Website.
- User (or You)
- The natural person or legal entity that uses this Website.
Thanks for purchasing our products at https://shoppertista.com operated by shoppertista.
If you are not entirely satisfied with your purchase, we’re here to help.
We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked.
You may return it with your original sales receipt, the gift receipt, or the original packaging slip. We will happily exchange the item or refund your full purchase price. For some items, we offer partial refunds. Please check the refund policy for individual items while placing an order.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and needs to have the receipt or proof of purchase.
An item not marked as non-returnable on the product detail page is eligible for return within the applicable return window if it fulfills one or more of the following conditions:
- Was in a physically damaged condition at the time of delivery
- Have one or more parts of accessories missing
- Does not match what was ordered
To be eligible for a refund
- you have to return the product within 15 calendar days of your purchase
- the product must be unopened and in its original condition.
- the product must be unused and undamaged in any way.
- the product must have the receipt or proof of purchase
If the product is damaged in any way, or you have initiated the return after 15 calendar days have passed, you will not be eligible for a refund.
If you would like to request a refund, please feel free to contact us by
- Email: [email protected]
Sale:
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Premium Items:
We understand that our policy of not refunding or exchanging Premium Jewelry may seem inconvenient, but it is essential for customer safety and satisfaction. This policy helps preserve these items’ value and eliminates the risk of accidental damage, loss, or fraud. We cannot stress enough how important it is to adhere to this policy to protect customers from potential harm. Therefore, we cannot accept returns, refunds, or exchanges for items in the Premium Jewelry category and we apologize for this inconvenience.
Earrings and Body Piercing Products:
Our policy on returns, refunds, or exchanges for earrings and other body piercing products is strictly enforced for hygiene reasons. We are unable to provide any form of compensation or exchange unless the item is faulty and the fault was not pointed out before the purchase. We understand this policy may be inconvenient, but it serves as an important measure to ensure customer safety and satisfaction. Therefore, we cannot accept returns, refunds or exchange the earrings and we apologize for this inconvenience.
Late or missing refunds:
If you haven’t received a refund, first check your bank account again or contact the bank.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Contact our customer services department to get a free shipping label.
- Email: [email protected]
Shipping:
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Refund:
After we receive the product, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you used during the purchase. Note that it may take 14 business days for a refund to show up on your account or credit card statement.
If you have any additional questions, feel free to contact us using the contact information below.
shoppertista
Athens
Greece
Email: [email protected]
Last Updated: April 3, 2023
